1) Where a booking fee or deposit has been paid, it is non-refundable and secures your booking, reserving the requested equipment, date and any associated resources. In the event that your booking is cancelled or postponed, Hire Karaoke may, at its sole discretion, transfer the booking fee/deposit to a new date.

2) If a technician set-up/DJ booking is cancelled more than 28 days before the event date, no further payment will be due. Any booking fee or deposit already paid will remain non-refundable.

3) If a technician set-up/DJ booking is cancelled between 28 and 15 days before the event date, 50% of the total booking value will become payable.

4) If a technician set-up/DJ booking is cancelled within 14 days of the event date, the full booking balance will remain payable.

5) All courier packages must be paid for in full at the time of booking. If a courier package booking is cancelled more than 30 days before the event date, a refund of 50% of the total booking value will be issued. No refund will be payable for cancellations made within 30 days of the event date.

1) Following an enquiry made via our contact form, we will contact you by email or telephone to confirm your booking and, where applicable, delivery and collection arrangements. 

2) For courier package bookings made through our website, the scheduled delivery and collection days will be displayed during the booking process. Please ensure you are happy with these arrangements before completing your order.

3) Unless otherwise stated, standard courier deliveries are made on Thursday, with collections on Monday. Where Monday falls on a Bank Holiday, collection will take place on Tuesday.

4) The Hirer is responsible for ensuring that someone is available to accept delivery on the agreed delivery date. Hire Karaoke cannot accept responsibility for failed or delayed deliveries where the Hirer is unavailable, has provided incorrect delivery information, or where delays occur due to circumstances beyond our reasonable control.

5) Missed or Delayed Courier Deliveries - Hire Karaoke will make every reasonable effort to ensure that courier deliveries and collections take place on the agreed dates. However, delivery and collection services are carried out by third-party courier companies, and as such, HireKaraoke cannot accept responsibility for delays, missed deliveries or missed collections that are outside of our reasonable control. Where a delivery cannot be completed because the Hirer is unavailable or has provided incorrect or incomplete delivery information, the Hirer will be responsible for any additional courier charges incurred.

6) The Hirer must ensure that the equipment is securely packaged and ready for collection on the agreed collection date. If the courier is unable to collect the equipment due to the Hirer's failure to comply with the agreed collection arrangements, a non-collection charge of £75 per day may be applied. The Hirer may also be responsible for any additional costs incurred in returning the equipment to Hire Karaoke.

1)  If Hire Karaoke is unable to fulfil your booking due to circumstances within our reasonable control, or if we cancel your booking through no fault of the Hirer, we will refund any payments you have made in respect of that booking.

2) Where equipment is supplied as part of a booking, the Hirer is responsible for contacting our 24/7 Technical Helpline promptly if they experience any technical issue, equipment fault or difficulty using the equipment during the hire period.

3) The Hirer must report any suspected fault or problem during the hire period and before the equipment is returned, so that Hire Karaoke has a reasonable opportunity to provide technical assistance, troubleshoot the issue, rectify the problem or, where appropriate, arrange replacement equipment.

4) We cannot accept a claim for a refund, partial refund or compensation based on an alleged equipment fault or technical problem where the Hirer did not contact our 24/7 Technical Helpline at the time the problem occurred and did not give Hire Karaoke a reasonable opportunity to investigate and resolve the issue during the hire period.

5) Simply experiencing difficulty with the equipment does not, in itself, entitle the Hirer to a refund where assistance was available but the Hirer chose not to contact the Technical Helpline.

6) If a fault is reported during the hire period, our technical team will make reasonable efforts to assist the Hirer and resolve the issue remotely. Where a fault cannot be resolved remotely, we will assess the circumstances and, where reasonably possible, take appropriate steps to minimise any disruption to the hire.

7) Any claim relating to the performance or operation of the equipment must be notified to Hire Karaoke as soon as reasonably possible and, in any event, before the equipment is collected or returned. Claims made after the hire period has ended may not be considered where the issue was not reported to us during the hire period and we were therefore not given a reasonable opportunity to investigate or rectify it.

8) Nothing in these terms affects any statutory rights that the Hirer may have under applicable consumer law.

Privacy Policy

HireKaraoke.co.uk ltd

Last updated: 12 October 2026

1. Who We Are

HireKaraoke.co.uk Ltd is a karaoke and party equipment provider based in the UK.

We are committed to protecting your personal information and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and applicable privacy legislation.

Website: https://www.hirekaraoke.co.uk

Registered Address:
20-22 Wenlock Road, London, England, N1 7GU

HireKaraoke.co.uk Ltd is registered in England and Wales.
Company Number: 13682956

For privacy-related enquiries, please contact us using the details on our Contact Us page.

Privacy contact email: info@hirekaraoke.co.uk

For personal data collected through our own website and business activities, HireKaraoke.co.uk Ltd generally acts as the data controller. Where we provide hosting or other services on behalf of clients, we may act as a data processor under the relevant contractual arrangements.

2. What Personal Data We Collect

We may collect and process personal information when you visit our website, contact us, make an enquiry, become a customer or use our services.

This information may include:

• Your name, company name and job title.
• Your email address, telephone number and postal address.
• Details of enquiries, correspondence and communications with us.
• Information required to provide our services and manage customer accounts.
• Billing, payment and transaction information.
• Technical information, including IP addresses, browser details, device information and website usage information.
• Cookie preferences and information collected through optional website technologies.

We only collect and use personal data where we have an appropriate lawful basis and a legitimate purpose for doing so.

3. How We Use Your Personal Data

We use personal information for the following purposes:

Responding to Enquiries

When you contact us, we use the information provided to respond to your enquiry, discuss our services and provide requested information.

Our lawful basis is generally our legitimate interests in responding to business enquiries or taking steps at your request before entering into a contract.

Providing Our Services

We process personal information where necessary to deliver our design, marketing, development and hosting services, communicate with customers and manage ongoing projects.

Our lawful basis is generally the performance of a contract or our legitimate business interests, depending on the circumstances.

Business Administration and Accounting

We retain relevant financial and transactional information for accounting, taxation, contractual and other legal obligations.

Our lawful basis is compliance with a legal obligation or, where appropriate, our legitimate interests in maintaining business records.

Website Security and Performance

We may process technical information, including IP addresses and server logs, to maintain website security, investigate technical issues, prevent malicious activity and ensure the reliable operation of our services.

Our lawful basis is generally our legitimate interests in maintaining secure and reliable services.

Website Analytics

Where you provide consent, we use website analytics technologies to understand how visitors use our website and identify opportunities for improvement.

We use Google Analytics 4 for this purpose. Further information is provided in the Cookies section below.

4. Marketing Communications

We may send information about our products, services, developments and offers where you have given your consent or where electronic marketing laws otherwise permit us to do so.

In certain circumstances, we may contact existing customers about similar services under the applicable soft opt-in rules, provided the relevant legal conditions have been met.

We do not automatically subscribe everyone who submits a website enquiry to marketing communications.

Where marketing is based on consent, you can withdraw that consent at any time.

You can opt out of receiving marketing communications by using the unsubscribe link included in our emails or by contacting us directly.

We do not sell personal information to third parties for their own marketing purposes.

5. Contact Forms and Enquiries

When you complete a contact form on our website, we collect the information you provide, which may include your name, contact details, company information and the contents of your enquiry.

We use this information to respond to your enquiry, provide requested information and discuss our services.

Submitting an enquiry does not automatically subscribe you to marketing communications.

Contact form submissions are delivered to us by email and may be retained as part of our business correspondence and recordkeeping.

We retain enquiry information for as long as reasonably necessary to manage your enquiry, maintain relevant business records and comply with applicable legal obligations.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to support essential functionality, improve website performance and provide additional features and content.

We use a cookie consent management system that allows visitors to accept, reject or manage optional cookies and technologies.

Necessary / Essential Cookies

These cookies are essential for our website to function correctly and securely.

They support core functionality such as website security, navigation, authentication where applicable and remembering your cookie preferences.

These cookies are always active and cannot be disabled through our cookie settings.

Analytics Cookies

Analytics cookies help us understand how visitors interact with our website, including which pages are viewed, how visitors navigate between pages and how our website performs.

We use Google Analytics 4 to collect website usage information and produce statistical reports.

Google Analytics may process technical information, including browser details, device information, approximate location and online identifiers.

We also use Microsoft Clarity for further website usage information and produce statistical reports. Note this tool is not active 100% of the time and only active during troubleshooting or A/B testing.

Crisp Chat provides our live chat feature and includes Magic Browse. This is used to assist clients if they run into an issue on our website. This is annonymous unless you have provided contact details via live chat.

Analytics cookies are optional and are only enabled when you provide the relevant consent.

Marketing & Advertising Cookies

Marketing and advertising cookies may be used to measure advertising effectiveness, attribute conversions and support relevant advertising where these services are used.

These cookies may be associated with third-party advertising platforms and measurement services.

Marketing and advertising cookies are optional and are controlled through our cookie preferences.

Anonymous Analytics Cookies

Where applicable, anonymous analytics technologies may be used to collect statistical information that does not identify individual visitors.

Personalisation & Media Cookies

These cookies and technologies enable enhanced website content and additional features.

This may include third-party services such as:

• Google Maps, for displaying interactive maps and location information.
• YouTube, for displaying embedded video content.
• Trustindex, for displaying customer reviews from third-party platforms.

These services may process technical information or use cookies and similar technologies when their content is loaded.

Where required, optional embedded content is blocked until you provide the relevant consent.

Some features or content may be unavailable if you choose not to accept these cookies.

Google Fonts and Adobe Fonts

Our website may use Google Fonts or Adobe Fonts to provide consistent typography and improve the appearance of our website.

Where fonts are loaded from third-party servers, your browser may connect to those providers and transmit technical information, including your IP address, to retrieve the necessary font files.

These services are not necessarily dependent on cookies, but their use may involve the processing of personal data.

Further information is available in the privacy policies of the relevant providers.

Viewing Cookies Used by Our Website

A detailed list of cookies used by our website, including their names, purposes, providers and expiry periods, is available through our cookie preferences panel.

Select Show Details within each cookie category to view further information.

View Cookies Used and Manage Cookie Preferences

Managing or Withdrawing Cookie Consent

You can accept, reject or change your optional cookie preferences at any time using the cookie preferences panel.

You can also manage or delete cookies through your browser settings.

Disabling certain cookies or technologies may affect the availability or functionality of some website features.

Withdrawing consent prevents the relevant optional technologies from being used going forward, although previously stored third-party cookies may need to be removed using your browser settings.

7. Third-Party Service Providers and Data Access

We work with trusted third-party service providers to support the operation, security and maintenance of our websites, systems and business services.

These providers do not necessarily receive or routinely process personal information. However, in certain circumstances, such as technical support, maintenance, troubleshooting or emergency assistance, authorised representatives may require access to systems or information that contain personal data.

Depending on the services used, these may include:

• Website and server hosting providers.
• Email and communication service providers.
• Website analytics and measurement providers.
• Website security and technical support services.
• Business administration, accounting and financial service providers.
• Cloud storage and business software providers.
• Professional advisers where necessary.

Our third-party service providers may include:

• Think Jarvis Design and Marketing Ltd - Our website maintenance and hosting provider.
• HYVE Managed Internet – Enterprise website hosting and infrastructure support.
• IONOS – Domain registration, DNS management and email hosting services.
• Microsoft – Microsoft 365, Exchange and associated business communication services, where applicable.
• Dropbox/Google Drive/One Drive – Cloud file storage, document management and file sharing.
• Google Analytics – Website analytics and performance monitoring.
• Google Ads – Advertising campaign management and measurement, where applicable.
• Meta / Facebook Pixel - Advertising campaign management and measurement, where applicable.
• Microsoft Advertising (Bing Ads) – Advertising campaign management and performance measurement, where applicable.
• Microsoft Clarity - Website analytics and performance monitoring.
• Crisp Chat - Live chat widget and magic browse capabilities
• Trustindex – Customer review aggregation and website review widgets.
• Mailchimp – Mailing list management and email marketing services.
• Third-Party Software and Technical Support Providers – WordPress theme developers, plugin developers and other authorised technical specialists who may require access to investigate or resolve technical issues.
• AI Service Providers, including OpenAI (ChatGPT) – Tools used to assist with website development, coding, technical troubleshooting, copywriting and other business support activities.

Access to Personal Information

Access to personal information is limited to circumstances where it is reasonably necessary for the provision of services, technical maintenance, support or the resolution of issues.

Where appropriate, we take steps to restrict access to authorised individuals, use suitable security measures and ensure appropriate confidentiality and data protection arrangements are in place.

We do not routinely provide third-party technical support providers with access to personal information unless it is necessary for a specific support requirement.

We do not sell personal information to third parties.

Where third-party services involve the processing or transfer of personal data outside the United Kingdom, we seek to ensure appropriate safeguards are in place in accordance with applicable data protection legislation.

8. International Data Transfers

Some of the third-party services we use may process or store personal information outside the United Kingdom.

Where personal data is transferred internationally, we take steps to ensure an appropriate level of protection is maintained in accordance with applicable data protection legislation.

This may include relying on UK adequacy regulations or using appropriate contractual safeguards, such as the UK's International Data Transfer Agreement or relevant approved contractual addenda, where applicable.

9. WordPress Cookies and Website Accounts

Our website is powered by WordPress, which may use cookies to support authentication, website administration and user preferences.

If you visit a WordPress login page, a temporary cookie may be set to check whether your browser accepts cookies. This cookie does not contain personal information and is removed when your browser session ends.

If you log in to an account, WordPress may use cookies to maintain your login session and remember certain interface preferences.

Login cookies generally last for two days, or up to two weeks if the Remember Me option is selected. Administration interface preference cookies may remain for up to one year.

If you log out, the relevant authentication cookies are removed.

Where website comments are enabled, WordPress may offer to remember your name, email address and website address in cookies for convenience when submitting future comments.

10. Uploaded Files and Media

If our website allows you to upload images or documents, these files may contain metadata, including location information.

You should avoid submitting unnecessary personal information or sensitive metadata in uploaded files.

We process uploaded files only for the purposes for which they have been provided, subject to any applicable legal or contractual requirements.

11. How Long We Retain Personal Data

We only retain personal information for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, contractual and regulatory requirements.

Retention periods vary depending on the type of information and why it is processed.

For example:

• Enquiries and correspondence: Retained for as long as necessary to manage enquiries and maintain appropriate business records.
• Customer and contractual information: Retained throughout the customer relationship and for an appropriate period afterwards.
• Financial records: Retained for the periods required by applicable accounting and taxation legislation.
• Marketing information: Retained until consent is withdrawn, the individual unsubscribes or the information is no longer required for the relevant purpose.
• Website analytics: Retained in accordance with the retention settings configured in our analytics services.
• Website security logs: Retained for a period appropriate to maintaining security and investigating potential incidents.
• Website accounts: Retained while accounts remain active, unless a longer period is required for legal or administrative purposes.

Where possible, we delete or anonymise information when it is no longer required.

12. How We Protect Personal Data

We take reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, disclosure, loss or misuse.

These measures may include access controls, secure hosting infrastructure, software updates, website security protections, backups and appropriate internal procedures.

Access to personal information is restricted to authorised individuals and service providers where necessary.

Although we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

13. Your Data Protection Rights

Under UK data protection law, you may have the following rights, subject to applicable conditions and exemptions:

• Right of access: Request a copy of the personal information we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete information.
• Right to erasure: Request deletion of personal information in certain circumstances.
• Right to restrict processing: Request that we limit how certain personal information is used.
• Right to object: Object to certain types of processing, including direct marketing.
• Right to data portability: Request the transfer of certain personal information to you or another provider where applicable.
• Right to withdraw consent: Withdraw consent at any time where we rely on consent to process personal information.

You may also have rights relating to decisions made solely through automated processing, where applicable.

To exercise your rights, please contact us using the details provided in this Privacy Policy.

We will respond to requests in accordance with applicable data protection legislation.

14. Complaints

If you have concerns about how we collect, use or protect your personal information, please contact us so that we can investigate and address your concerns.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.

Information Commissioner's Office

Website: https://ico.org.uk/

We would appreciate the opportunity to resolve any concerns directly before you contact the ICO, although you are not required to contact us first.

15. Contacting Us

If you have any questions about this Privacy Policy, how we process personal data or wish to exercise your data protection rights, please contact:

HireKaraoke.co.uk Ltd

20-22 Wenlock Road, London, England, N1 7GU

Email: info@hirekaraoke.co.uk

You can also contact us using the Contact Us page on our website.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements or how we process personal information.

When changes are made, we will update the date shown at the top of this page.

Where required by law, we will provide additional information or seek consent before introducing new processing activities.

We encourage visitors to review this Privacy Policy periodically to stay informed about how we handle personal information.

 

Please feel free to contact us using the following details if you have any questions or queries.
We are on hand 24/7 to answer your call and help you.

Call:0345 463 5651
Monday-Friday: 9:00am – 5:00pm
Saturday: 9:00am – 5:00pm
Sunday: Closed

Email: info@hirekaraoke.co.uk

Company name: HireKaraoke.co.uk Ltd

Company number: 13682956

Reg office:
20-22 Wenlock Road, London, England, N1 7GU

Emergency Number: 07472 816856